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  • How do I place an order?
    Simply add items you're interested in into your cart and proceed to checkout. From there you can choose your preferred payment method to purchase the goods through our website.
  • What happens after I place an order?
    Your order comes through and our team gets to work. The items you have purchased will be processed and shipped within 2 business days. We'll keep you updated within the entire process by sending important updates to the email address you provided when placing an order through Soundbuds (Confirmation email, Fulfilment email, Tracking information, Review request).
  • What If I never received my order?
    Every order is processed with an attached tracking number. Always try to stay up to date with the delivery status of your order. If an article is marked as delivered by the shipping company, we Soundbuds consider it as received. However, we still encourage purchasers to get in touch with us if something is wrong and will follow up with the carrier who's responsible for the delivery of your items.
  • Can I get an invoice for my order?
    Order details are sent out automatically when the purchase is made. If this is not sufficient for your purpose, please get in touch with team so the right information is forwarded out to you.
  • My item arrived damaged, what now?
    In the unlikely scenario where the items you have purchase arrived damaged, Soundbuds wishes to apologise and replace them with new ones. Please get in touch with our customer service for further details.
  • Can you skip the invoice on the package, as it’s a gift?
    No. Due to government regulations we're not allowed to do so.
  • Can I cancel my order?
    If the order has not been processed by our team yet you can always aske for a cancellation by reaching out to us.
  • Product is of different colour than what was displayed on website, why is that?
    Due to monitor differences per device display, colours may be slightly different than the ones you see. Soundbuds can not control this and won't be responsible for slight colour variances than the original one. In the event where a completely different shade was sent out to you due to error, Soundbuds would be more than happy to replace that with the correct one.
  • What payments are accepted?
    Our payment service provider is Stripe and process any payment via Visa, Mastercard, Amex, ChinaUnionPay, Jcb, Diners, CartesBancaires, Electron, Discover and Maestro. Apart from this Soundbuds can also accept payments from Paypal, with AfterPay and BitcoinPay being within our future payment works.
  • What should I do if my card is declined?
    If you have checked the details you have entered and your billing address details match with those your card is registered to, then you should contact your card issuer or bank to find out why the transaction has been declined. We will only decline the transaction on the advice of the issuing bank, and we are unable to provide any details or reasons for this happening.
  • In what currency are my payments processed in?
    All order placed through Sounbuds are processed in AUD regardless of the displayed product currency unit.
  • What is the Earths Carbon Removal program and how does my payment help?
    With every purchase made through our website we contribute 1% of our profits towards a green cause, Earths Carbon removal. It is a program for reducing CO₂ emissions from earths atmosphere and accelerating technologies that will allow us to heal earth. You can find more about this here.
  • Are there any subscription payments available on a monthly basis?
    No. At the moment Soundbuds does not offer subscription based purchases but this is something we're hoping in implementing in the future at a discounted rate for our users.
  • Where can I find my coupon code?
    Subscription discount codes are emailed directly to the customer's email address or phone provided. Please be sure to check "Junk" or "Spam" folder in your mail's inbox.
  • Where do I apply my promo code?
    Your new discount code can be copy & pasted in the checkout page just before proceeding to payment.
  • Can my coupon be used more than once?
    In most cases the discounts offered by Soundbuds can only be used one time per customer, unless otherwise stated in the condition section of the promotion.
  • Will my discount code expire?
    Some promos are effective for a limited time and can expire. This information will always be visible at the bottom of the "term & conditions" policy of the promotion being offered out to you.
  • Can customers use multiple discount codes on a single order?
    Discount codes don't stack. If you have a 30% off discount, they can't also use a "free shipping" coupon. Only one discount at a time can apply to a single order.
  • Can I purchase a gift card for a friend?
    Yes. Electronic gift cards can be found here.
  • What is Bud Rewards?
    Bud rewards is a program offered to anyone who makes a purchase through our site. Points are stacked up with each order and account for future discounts when purchasing again from Soundbuds. Apart from purchasing products, you can earn by completing various tasks listed in this automation: Following Soundbud's Instagram page or on Facebook, sharing with others, dropping a like and more....
  • What is your Shipping Policy / Return Policy?
    All information about our: "Shipping Policy" can be found here. "Return Policy" can be found here.
  • Where do you ship?
    We offer both domestic services to Australia and International shipping around the globe. More info on our "Shipping page" here.
  • Do you offer Free shipping?
    Any order in Australia over $35 qualifies for free standard shipping. International orders also benefit from free shipping when total is $60 and over.
  • How long will it take for my order to be processed?
    Orders are fulfilled within 1-2 business days (typically within 24hours)
  • I mistyped my address, can you help?
    Wrong shipping addresses can be manually corrected by Soundbuds before the order is fulfilled. Please get in touch with us as soon as you find out about this. Orders after this event can not be changed. *If the items you ordered have already been processed by our team, we can try contacting your local carrier for redelivery options but this is not guaranteed.
  • Can I redirected my order if it has already been shipped?
    Unfortunately orders can not be rerouted after they have been fulfilled by our team. You can however contact your local delivery carrier which will be available to you soon after the order has been processed and ask them to update the final destination point of your purchase.
  • How long for me to receive my item(s)?
    We offer a detailed breakdown of the shipping delivery estimates on our "Shipping" page.
  • Do I need to pay for taxes?
    In most cases you will not have to cover for tax charges as our services are "DDP" (delivery duty paid). Countries listed in the European zone (except the UK) are subject to VAT charges at checkout, when making a purchase online though Soundbuds. This can not be avoided due to recent legislation changes in Europe.
  • How can I track my order?
    When a purchase is processed by our team, tracking information is automatically sent to the email address the customer provided when placing the order.
  • Delivery is taking too long, what should I do?
    Please allow a few days after your order has been processed for the tracking number to reflect the first update by the courier. If you find that the delivery of your purchase is taking longer than the estimates given in the Shipping page, please reach out to Soundbuds so we can investigate.
  • My country is not listed at checkout, what now?
    If your delivery destination isn't available at checkout, please reach out to our team. We'll be able to correct that within 24 hours.
  • What shipping methods/carriers will be used for the delivery of my package?
    Domestic orders: Australia Post & Sendle. International orders: Delivery carrier is chosen depending on destination country and most commonly dropped by your local carrier (United states: USPS, Canada: Canada Post, United Kingdom: Royal Mail etc...). Global shipments involve more than one carrier across the whole destination of your order.
  • I purchased the wrong item, can I return it back for a refund or exchange?
    Yes, any item that has not been opened, used or damaged is eligible for a return/exchange with Sounbuds. This needs to be communicated with our team at within 14 days of receiving your order.
  • I returned an item, have you received it?
    Soundbuds will notify the purchaser within 24 hours of collecting the item(s) back.
  • Who Is responsible for return expenses?
    For buyer's remorse, Soundbuds will not be responsible for covering return fees. In the event where an order is damaged however and the customer seeks to receive a refund or exchange, we will cover all associated fees with the postage of the item(s).
  • How long does it take for me to receive a refund after returning an item?
    Please allow up to 3 business days for our team to process a return claim from the time the item was received back.
  • Where can I check shipping costs?
    Delivery costs to your country can always be viewed after adding items in your cart and proceeding to checkout.
  • Where is your Shipping policy?
    Please click here to learn more about our Shipping policy.
  • Where is your Returns policy?
    Please click here to learn more about our Shipping policy.
  • Where is your Privacy policy?
    Please click here to learn more about our Shipping policy.
  • Where is your Terms & Conditions policy?
    Please click here to learn more about our Shipping policy.


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