Policy

Privacy

1. Consumers acceptance policy

By visiting and/or purchasing products from mysoundbuds.com, you hereby agree to all terms and conditions outlined on this page. Prior to placing an order on the mysoundbuds.com you are acknowledging that you have read, understood and agree to comply with our terms and conditions.

2. Personal information we collect

Device Information
When you visit our Site, we collect certain information about your device, IP address, time zone and cookies that are installed on your device. As you browse through the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to our Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

Order Information
When you make or/and attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

2.1. How we collect this information

Device Information

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
- “Log files” track actions occurring on our Site. They collect data such as your IP address & browser, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

2.2. How do we use your personal information

We use the Order Information that we collect generally to fulfill any orders placed through our Site. This includes: processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations. Additionally, we may use this Order Information to:

- Communicate with you.
- Screen our orders for potential risk or fraud.
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our hearing protection products or services.
- This may include receiving order information and marketing messages from our brand via text messages.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and to improve and optimize our Site. 

3. Third parties

Your personal information is shared with third parties to allow them to perform any necessary services they provide to us. For example:

Wix
Our online store is powered by Wix.com Ltd. Their platform allows us to sell our products and services to you. Some of your Personal Information is securely stored on their database servers. You can find out more about how Wix uses your Personal Information by visiting their Legal Privacy page.

Google
We use Google Analytics to help us understand how our customers use our site. For this to happen, your Personal Information is shared with Google. You can read more about how Google uses your Personal Information by visiting their Privacy page.

Facebook - Meta

We use pixels to understand our audiences better and adjust the relevance of our ads out to you. The Facebook pixel is a tracking code which anonymously shares data with us, such as the device used to view our ads and actions taken after visiting out website. You can find out more about how Facebook handles information they collect about you and other individuals by visiting their Privacy page.

4. Legal disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

5. Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

*Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

5.1. Sms advertising

Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing text messages at the phone number provided about our sleeping earplugs and other sound protection products. Consent is not a condition of purchase. Text STOP to unsubscribe or HELP for help. Msg and data rates may apply. View Terms of use and privacy policy.

6. Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

7. Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

9. Safety

Under no circumstances does Soundbuds accept any responsibility for the misuse or harm of a child with the use of these products. Before using any of our ear protection putties/buds, please read the appropriate item instructions included on the box or within the packaging.

Our ear plugs are designed and made of the highest quality materials. Along with relevant certification they have been proven to work effectively.

10. Changes to this privacy

We reserve the right to modify any contents in this website at any point of time including terms and conditions without prior notice. We are not to be held liable for any losses or damages that occur because of these changes.

Questions and contact information

If you'd like to know more about our privacy practises, access or delete personal information or to register a complaint, reach our privacy compliance officer at help@mysoundbuds.com

Banner Of Soundbuds Privacy Page Illustrating Blue Pad Lock With Pink Monser Inside The Keyhole
Stay up to sleep!

Thanks for subscribing!

SOCIAL

© SoundBuds 2022. All rights reserved

Melbourne, Australia

hello@mysoundbuds.com

Proudly contributing towards Earths carbon removal